FAQ
Frequently Asked Questions
Answers about money and gold, tasks, safety and your account.
Money and Gold
Money and GoldIs my child's money safe?
Yes. Real gold is held in your family's verified account and only you can buy, sell or move it. The cash reward isn't held by the app at all — it's your own real-life promise to your child.
Can my child spend the money?
No. Your child can see their gold balance and goal progress, but only a parent can buy and sell gold. There's no in-app wallet for them to spend from.
What if a payment fails?
If a gold purchase, sale or SIP payment fails, you'll see the reason right in the app and can retry it.
How much does it cost?
UpZi is free to download, with no subscription. The only amounts you set are the rewards for each task.
Tasks
TasksWhat happens if a task is rejected?
The proof is cleared, and your child can redo the task and submit it again.
Safety
SafetyWhy is KYC needed?
KYC verifies your identity before your family account can hold or trade real gold, keeping the account secure.
Account
AccountCan I delete our account?
Yes. You can delete your account at any time. Some records, like transaction and KYC records, may be kept as required by law.
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