Support

Get Help

Email us and we will get back to you. We aim to reply within two working days.

Email info@orvelor.com

What we can help with

Account and sign in

Trouble receiving a verification code, or locked out of your account.

Family and children

Adding or removing a child, changing a profile, or moving a child between families.

Tasks and approvals

A task is not showing up, or a completed task is waiting on approval.

Rewards and payments

A reward has not arrived, or a payment shows the wrong amount.

Common questions

Tasks

How do I create a new task?

Navigate to the Tasks tab and tap the "+" button. Fill in the task details including title, description, amount, and assign it to a family member. You can also link tasks to goals for better tracking.

How do I mark a task as complete?

Go to your Tasks list, find the task you want to complete, and tap on it. Then tap the "Mark as Complete" button. Parents can approve completed tasks to release the rewards.

Goals

What are goals and how do they work?

Goals are savings targets that help you or your family members save for something specific. Create a goal with a target amount, and link tasks to it. As tasks are completed, progress is automatically tracked.

Can I link multiple tasks to one goal?

Yes! You can link as many tasks as you want to a single goal. All task rewards contribute to the goal progress, helping you reach your target faster.

Family

How do I add family members?

Go to the Family tab and tap "Add Family Member". You can invite them via email or create a profile for children. Parents have full control over family management.

What's the difference between Parent and Child roles?

Parents can create tasks, approve completions, manage goals, and oversee all family activities. Children can view assigned tasks, mark them complete, and track their own goals and progress.

Account

How do I change my profile picture?

Go to Profile > tap on your avatar > select "Take Photo" or "Choose from Gallery". Your profile picture will be updated immediately across the app.

Is my data secure?

Yes! We use industry-standard encryption and security measures to protect your data. We never share your personal information with third parties without your consent.

Payments

How do task rewards work?

When creating a task, you can set a reward amount. Once the task is completed and approved by a parent, the amount is added to the assigned member's balance or goal progress.

General

Can I use the app offline?

Some features are available offline, but you'll need an internet connection to sync data, create tasks, and update goals. Any changes made offline will sync when you're back online.

Gold Investing

How do I buy digital gold?

Open the Gold section, enter the amount you want to invest, and confirm at the locked rate. You'll be asked to verify the purchase with your fingerprint or Face ID before the order is placed and funds are deducted.

How do I sell my gold?

Go to Sell Gold, review the current sell price, and confirm the amount you want to sell. Once confirmed, the proceeds are credited to your balance.

Why do I need to verify with biometrics to buy or sell gold?

Gold purchases and sales move real money, so we require a fingerprint or Face ID check to confirm it's really you before the order is finalized.

Security

Can I lock the app with my fingerprint or Face ID?

Yes. Turn on App Lock in your profile settings to require biometric authentication every time you open the app.

Gamification

What are achievements and streaks?

Achievements are badges you earn for completing tasks, hitting goals, and staying active. Streaks track how many days in a row you've completed tasks. Keep them going to unlock streak badges.

What is the leaderboard?

The leaderboard ranks members of your family based on activity, so everyone can see how they compare and stay motivated to complete tasks.

What are recurring tasks?

Recurring tasks are templates that automatically create a new task on a set schedule (like daily or weekly) so you don't have to recreate the same task every time.

Before you write

  • Tell us the phone number or email on the account.
  • Say which device you are using, and whether it is iOS or Android.
  • For anything involving a payment, include the date and amount. Do not send card numbers, passwords, or verification codes. We will never ask for them.

Privacy, data and account requests

To request access to your data, correct it, withdraw consent, or delete your account, email the address above and say what you need. Account deletion is covered in section 13 of our Privacy Policy. Some records, including transaction and KYC records, must be retained under Indian law even after an account is closed.

See our Privacy Policy and Terms of Use.

Grievance Officer

If a complaint is not resolved to your satisfaction, you may escalate it to our Grievance Officer, appointed under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

  • Sarah, Grievance Officer
  • info@orvelor.com
  • +91 8800871697
  • 1207-A, 13th Floor, Mantova Tower, Mahagun Mezzaria, Sector-78, Noida, U.P. – 201301

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